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Support

Communication:

I received an email/SMS stating that I'm the winner of a prize from LeoVegas. How do I claim it?

If the correspondence you received came from noreply@leovegas.com or LeoVegas, please contact us through LiveChat.

Otherwise, the message you received is likely from one of LeoVegas’ partners promoting our Welcome Bonus. If you have already used your Welcome Bonus, please disregard the email/SMS and apologies for any inconvenience. You may opt out from receiving future correspondence from that partner if you prefer. Check out our Promotions page for up-to-date offers.

How do I stop receiving texts or emails from LeoVegas?

  • Go to Profile, then Settings.
  • Under "I want to receive my bonuses and offers by:", select No to both email and SMS.
  • Click Update to confirm these changes.

Why don't I receive any emails from LeoVegas?

Firstly, make sure that the email section under I want to receive my bonuses and offers by: is marked as Yes on your Profile settings. Otherwise, our emails may have ended up in your Spam/Junk folder so check there and add us to your safe senders list.

General Account Queries:

Why haven’t I received my validation code?

Firstly, ensure that you are entering a valid email and mobile number. Then, check your SMS and email as we send the validation code to both. The code should reach you within a few minutes, but if it does not, please try the registration process again.

What does my VIP level mean?

Your VIP level is based on how much real money you wager and goes from level 1 to 99. The higher your VIP level the better your VIP experience at LeoVegas!

Can I open another LeoVegas account?

Players are only permitted to open one LeoVegas account.

Changing Personal Details:

Am I able to update my residential address?

Yes, you’re able to. Please follow these steps:

  1. Go to Profile, then Personal info.
  2. Edit the address fields.

Click Update to confirm these changes.

Can't log in?

Why am I unable to access my account?

If your account seems to be blocked, please contact Customer Support who will look into this for you right away.

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LeoVegas Gaming plc is a company registered in accordance with Maltese Law with registration no C59314, Registered office: LeoVegas Gaming plc., Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta. LeoVegas Gaming plc is licensed and regulated by the Malta Gaming Authority and holds the following licences - MGA/CL1/882/2013 and MGA/CL1/883/2013 issued on the 6th December 2013, and MGA/CL1/1035/2014, MGA/CL1/1036/2014, MGA/CL1/1037/2014, MGA/CL1/1038/2014, and MGA/CL1/1116/2015 issued on the 10th December 2015, MGA/CL2/1156/2015 issued on the 14th April 2016, MGA/CL1/1126/2015 issued on the 23rd December 2016, and MGA/CL1/1115/2015 issued on the 18th January 2017.LeoVegas.com is operated by LeoVegas Gaming plc. in the UK under casino license from the Gambling Commission - UK Licence Number: 000-039198-R-319450-013 (originally issued November 1st 2014) and a Betting licence from the Gambling Commission - UK Licence Number: 000-039198-R-319450-013 (originally issued April 29th 2016).

LeoVegas has a remote bookmaker’s licence in Ireland awarded by the Revenue Commissioners, licence reference number 1012453, issued on 25th January 2017.
LeoVegas Gaming plc. is operating under casino licence number 15-1660384 issued on the 3rd October 2016 by the Danish Gambling Authority (spillemyndigheden.dk/), who keeps the operation of gambling services under supervision. LeoVegas Gaming plc. also holds a betting licence numbered 17-0700928 in Denmark issued on 29th June 2017 by the Danish Gambling Authority.
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