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How to Withdraw Winnings:

How long will my withdrawal take to reach me?

Once your account is verified, it can take up to 5 working days for your winnings to reach you. This timeframe may vary according to your chosen withdrawal method.

Why am I unable to withdraw my winnings?

The minimum withdrawal amount is €10, so you won’t be able to withdraw any less than that. If your balance appears underneath the Bonus tab, you'll need to meet the wagering requirements before the bonus funds will automatically convert to withdrawable cash.

General Withdrawal Questions

Am I able to cancel my withdrawal?

Yes, you’re able to. Please follow these steps:

  1. Go to Withdrawal.
  2. Click Go to Cancel withdrawal and you’ll be redirected to the Balance tab.

Click Use money to cancel your withdrawal. The funds will be moved back to your Balance.

I requested a withdrawal to my MasterCard. Why are the funds still available in my balance?

Unfortunately, payment errors can occur with MasterCard, causing the payment to bounce back to your LeoVegas account. Should this be the case, we can send the funds to your bank account instead.

If your account is verified, simply send us an image of your MasterCard along with a copy of your bank statement (See the question How can I verify my payment methods I have used? for details). Once these documents are verified, request the withdrawal using the Bank transfer option.

What is the minimum amount I can withdraw?

The minimum amount you can withdraw is €10 from your Cash balance.

Why have I not received my winnings in full?

This may be due to certain exchange rate fees charged by your bank. If you're going to withdraw to your bank account, we recommend checking if they charge any fees before requesting the withdrawal.

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LeoVegas Gaming plc is a company registered in accordance with Maltese Law with registration no C59314, Registered office: LeoVegas Gaming plc., Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta. LeoVegas Gaming plc is licensed and regulated by the Malta Gaming Authority and holds the following licences - MGA/CL1/882/2013 and MGA/CL1/883/2013 issued on the 6th December 2013, and MGA/CL1/1035/2014, MGA/CL1/1036/2014, MGA/CL1/1037/2014, MGA/CL1/1038/2014, and MGA/CL1/1116/2015 issued on the 10th December 2015, MGA/CL2/1156/2015 issued on the 14th April 2016, MGA/CL1/1126/2015 issued on the 23rd December 2016, and MGA/CL1/1115/2015 issued on the 18th January 2017.LeoVegas.com is operated by LeoVegas Gaming plc. in the UK under casino license from the Gambling Commission - UK Licence Number: 000-039198-R-319450-013 (originally issued November 1st 2014) and a Betting licence from the Gambling Commission - UK Licence Number: 000-039198-R-319450-013 (originally issued April 29th 2016).

LeoVegas has a remote bookmaker’s licence in Ireland awarded by the Revenue Commissioners, licence reference number 1012453, issued on 25th January 2017.
LeoVegas Gaming plc. is operating under casino licence number 15-1660384 issued on the 3rd October 2016 by the Danish Gambling Authority (spillemyndigheden.dk/), who keeps the operation of gambling services under supervision. LeoVegas Gaming plc. also holds a betting licence numbered 17-0700928 in Denmark issued on 29th June 2017 by the Danish Gambling Authority.
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